Mariana Davila

Workflow & Process Organisation Manager

Mariana is our Quality Manager. Put simply, that means she helps identify and redesign business procedures to improve the way our teams work. Ever seen workflow documents? The ones with lots of arrows? That’s the kind of things Mariana produces, and it brings a lot of clarity on how we do – and should do – things. She helps ensure our quality standards are met and therefore enhances our customer satisfaction.

You might hear Mariana refer to her as the process lady, and for everything ISO 9001, Quality Management System and standardized procedures, she is our go to expert. Mariana is also an inexhaustible source of energizers and icebreakers for our all-team calls or workshops, always putting smiles on our faces and energy back into whatever it is that we are working on. If you had to describe her, it would most likely sound like this: Energetic, social and incredibly reliable.

Mariana has a bachelor’s in international studies, a Master in Humanitarian Action. She started working with NGOs right after graduation and her primary motivation has always been the Mission. She experienced first-hand how climate change affects the most vulnerable and has SustainCERT’s mission at heart. Outside of work, Mariana is a surprisingly good rapper at karaoke nights, can hoola-hoop for more than 10 minutes and enjoys anything outdoors with friends. Climbing the Kilimanjaro is on her bucket list, and she is already training for it.

  • Joined the team in May 2021
  • Based in the Hague, Netherlands and working in the Amsterdam Office